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BankOnUSA.org

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Find your next step.

Choose the situation closest to yours. Start with one useful step, then go directly to the organization that can help.

Starting work or helping someone who is? Use the first-paycheck toolkit →

02 / A fresh start

Turned down for a checking account?

A denial may involve information in a checking-account report. Ask the institution why you were declined. If a report was used, ask which reporting company supplied it and how to get a copy.

Review that report for errors. The CFPB explains how to dispute inaccurate information and ask about other account options. Approval depends on the institution.

Read the CFPB’s next steps ↗ (opens in a new tab or window)

Source: Consumer Financial Protection Bureau.

A person can help, too.

Financial Empowerment Centers offer free, one-on-one financial counseling as a public service in participating cities and counties. Check the official directory for a location and appointment information.

Find free financial counseling ↗ (opens in a new tab or window)

The official Bank On coalition map (opens in a new tab or window) is a starting point for local financial-access connections. Services differ by community.

How we choose resources

We prioritize official public agencies and established organizations with direct, useful services. These links are not paid placements. Sponsors do not decide which resources appear here.

Resources reviewed September 28, 2026. Report a broken link or suggest an improvement.